At the end of 2020 we carried out our customer satisfaction survey among our Relevant customers. The survey was conducted for the fifth time. We would like to thank all of our participants for your feedback. It’s a great help for the development of our services and our future cooperation. Here is the summary of the overall results.
Overall rating of our Relevant service was 7,8 on a scale of one to ten. In particular, the team's technical expertise, expertise of systems and media market knowledge were rated highly. Our customers found proactivity, clear communication and response time to be our main areas for development.
The Relevant ratings services on a scale from 1 to 10:
Technical expertise – 8.7
Knowledge of the media market – 8.5
Expertise of systems - 8.4
Accuracy – 8.3
Availability – 8.2
Clarity of communication – 7.8
Response time – 7.8
Proactivity – 7.6
Relevant Yield, AdOps, consulting as well as resource and training clients were the most satisfied with the service. 86% of customers who have ordered training or resources from us would recommend us to a colleague in the same field. Among the recommenders, the cost-effectiveness of the services we provided was emphasized. We received much praise for our work and services in general. A wide range of services in particular was considered a good thing.
- Relevant has done everything very smoothly
- Everything has worked out fine and our wishes have always been taken into account very well.
- Relevant's attitude was professional, devoted, personal, agile and proactive. Excellent customer experience. We really felt that Relevant cared about us and wanted to help. There was a feeling that we do this together. I trust in Relevant's work and recommendations 100%.
- We have always got help whenever we have asked.
- Professional team.
- The meeting was organised quickly and we were impressed by the expertise.
- We bought aid for digital buying and got a really professional person to help us.
- I am pleased with the service. Thank you for your help.
- I do not have experience of other actors, but Relevant has been like a house of full service to us and we have been able to utilize your consultancy widely around our products. Mostly I respect proactivity and improvements without us needing to ask for it.
Thank you for all your feedback. We look forward to supporting and helping you to develop your business.